Customer Service - Customer Relationship Management (CRM)
With SageCRM for Sage Accpac ERP, you can make the most of every customer interaction, maximizing business opportunities and customer satisfaction. It empowers your organization with critical information to build and support long-term customer satisfaction and loyalty.
With fast online access to service requests, call and escalation history, interactions, multiple contacts, support cases, e-mail and documents sent and received, you’ll have complete and accurate data at your fingertips enabling you to quickly resolve client issues and easily create cross-sell or up-sell opportunities.
Maximize Your Sales Today!
Deliver superior customer service with real-time access to relevant customer data.
Service Agreement Management
Easily track and meet your service level agreements.
Store support incidents and case solutions in a central Knowledge Base.
Track your customers’ needs and maintain a complete history of customer-related interaction.
Call Center Support
Access a central repository for all customer data, resolving issues quickly.
Create point-and-click reports and graphs for on-the-spot analysis and decision-making.