Service Management Software

Service Manager, Technisoft's flagship product, is a Sage Endorsed Solution that has been the recipient of multiple "Sage Accpac Product of the Year" awards.

Technisoft is a Sage Endorsed Development Partner providing Service and Maintenance software solutions for more than 28 years.

Sage Service Management Software by ACES, Inc.
Service Manager links the different aspects of the Service process including:
  • Quotations, Jobs, Projects, Invoices, Credits, Templates
  • Job Planner, Labor Scheduling and Dispatch
  • Response Tracking, Escalation Management
  • Labor / Time Billing (Time Entry)
  • Scheduled, Conditional and Interval Based Preventative Maintenance, including Tasks & Activities, Budgeting, Loadings for Labor & Parts Requirements calculated in advance
  • Service Level Agreements / Contracts
  • Warranty, Manufacturer/Vendor & Customer Returns (RAs)
  • Serialized Tracking of Equipment
  • Symptom, Fault, Solution Knowledge Base
  • Metering (including conditional maintenance)
  • Site and Equipment History
  • Rentals
  • Requisitions and Purchase Orders
  • Subcontracting
  • Work In Progress, Profit Analysis, Budgeting (4 levels), Job Summaries
  • Financial Distribution Statistics by Site, Employee, Model, Industry, and more
  • Notations, Instructions, including File Attachments and Follow-ups
  • Fully securitized Employee and Customer Web Portals
  • Smartphone/ iPad/Tablet/Notebook Mobile Field Solutions (online/offline)
  • Integration to Sage 300 GL/AR/IC/AP/PO/SN/LT/CRM
  • Service Centers / Branches / Departments / Divisions, and more.
Sage Service Management Software by ACES, Inc.

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