AUTOMATED PROCESS WORKFLOW
With SageCRM for Sage Accpac ERP Workflow businesses can automate pre-determined business rules across all channels, departments, and employees. To help assess and design workflow SageCRM for Sage Accpac ERP provides graphical views of the process and its development patterns. In combination with e-mail integration, workflow ensures that actions requiring attention or escalation are automatically being routed to the correct employees or partners. SageCRM for Sage Accpac ERP creates a confidence among employees that issues are not going to fall through the cracks and frees their time to perform more important tasks.
Customer Relationship Management (CRM)
SageCRM for Sage Accpac ERP provides customization tools that allow businesses to rapidly modify all aspects of the system. SageCRM for Sage Accpac ERP’s open architecture greatly reduces development and maintenance costs and allows seamless integration with other mission-critical applications across your enterprise. With easy-to-use, onscreen tools, managers, and administrators can create and modify fields, screens, tabs, tables, views, scripts, and security settings on the fly. SageCRM for Sage Accpac ERP customization functionality allows quick-and-easy user-specific modifications to interfaces and data and ensures SageCRM for Sage Accpac ERP can be easily adapted to your business requirements.
SageCRM for Sage Accpac ERP provides multicurrency, multi-lingual support from a single code base-English, U.K. English, French, German, Spanish, Dutch, and Japanese-making this solution the logical choice for businesses around the world. SageCRM for Sage Accpac ERP’s single server installation and web browser access, allow employees, partners and customers alike to view the information they need to get the job done, anytime, from anywhere in the world.
WEB SELF SERVICE
SageCRM for Sage Accpac ERP Web Self Service allows customers to access or request services and support over the web. Customers can receive information based on their preferences, requests, and histories, providing them with a single point of contact for information about your products and company through designed customer and partner portals. Allow your channel partners access to shared workflow, lead-tracking, inquiries, invoicing and customer information. SageCRM for Sage Accpac ERP allows your customers 24/7 access to information they want.