Customer Service – Customer Relationship Management (CRM)
Deliver superior customer service with real-time access to relevant customer data.
SERVICE AGREEMENT MANAGEMENT
Easily track and meet your service level agreements.
Store support incidents and case solutions in a central Knowledge Base.
Track your customers’ needs and maintain a complete history of customer-related interaction.
CALL CENTER SUPPORT
Access a central repository for all customer data, resolving issues quickly.
Create point-and-click reports and graphs for on-the-spot analysis and decision-making.