Service Management

SERVICE MANAGEMENT SOFTWARE

Service Manager, Technisoft‘s flagship product, is a Sage Endorsed Solution that has been the recipient of multiple “Sage Accpac Product of the Year” awards.

Technisoft is a Sage Endorsed Development Partner providing Service and Maintenance software solutions for more than 28 years.

Service Manager links the different aspects of the Service process including:
  • Quotations, Jobs, Projects, Invoices, Credits, Templates
  • Job Planner, Labor Scheduling and Dispatch
  • Response Tracking, Escalation Management
  • Labor / Time Billing (Time Entry)
  • Scheduled, Conditional and Interval Based Preventative Maintenance, including Tasks & Activities, Budgeting, Loadings for Labor & Parts Requirements calculated in advance
  • Service Level Agreements / Contracts
  • Warranty, Manufacturer/Vendor & Customer Returns (RAs)
  • Serialized Tracking of Equipment
  • Symptom, Fault, Solution Knowledge Base
  • Metering (including conditional maintenance)
  • Site and Equipment History
  • Rentals
  • Requisitions and Purchase Orders
  • Subcontracting
  • Work In Progress, Profit Analysis, Budgeting (4 levels), Job Summaries
  • Financial Distribution Statistics by Site, Employee, Model, Industry, and more
  • Notations, Instructions, including File Attachments and Follow-ups
  • Fully securitized Employee and Customer Web Portals
  • Smartphone/ iPad/Tablet/Notebook Mobile Field Solutions (online/offline)
  • Integration to Sage 300 GL/AR/IC/AP/PO/SN/LT/CRM
  • Service Centers / Branches / Departments / Divisions, and more.
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